Most often, the problem with account’s data refreshing occurs when: you’ve changed your Instagram username (and IQ Hashtags platform still tries to access the old one) your account’s size is too big for the IQ Hashtags plan you’ve chosen (pay attention to the size limits each plan has!) you’ve changed your account’s visibility settings on […]
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I want to upgrade my plan – how can I do that?
You can upgrade your IQ Hashtags plan at any time. Head over to “Account settings” and click the “change” option. In the navigation panel that pops up, choose the new plan of your choice. If you upgrade in the middle of the subscription billing period, the account will be credited a pro-rated amount for the […]
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Does my IQ Hashtags subscription automatically renew?
Yes, our subscriptions renew automatically to avoid interruption to your IQ Hashtags journey. Monthly subscriptions automatically renew on the same day each month (the day you subscribed), unless cancelled. Information about renewing is visible the moment you’re purchasing a new plan, right there: You can also read about it in our terms & conditions section […]
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Do you have any discounts, offers, or promotions?
At the moment, we provide a special discount code for the yearly subscription – the most profitable one! Keep a beady eye on @iqhashtags on Instagram for all our latest offers! Also, make sure you read our IQ Hashtags Blog – that’s where we share all the upcoming promotions, valuable tips, tricks and suggestions to […]
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I’d like to analyze another Instagram profile – how can I do that?
Each plan includes a different number of profiles you can analyze – so choose it according to your needs! FREE plan allows you to examine one profile The STARTER plan allows you to examine one profile The GROWTH plan allows you to examine two profiles The PRO plan allows you to examine five profiles The Instagram handle(s) you enter during signing up will […]
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Free Plan limitations – what’s included and what’s not?
We have a free plan to get you started and familiar with IQ Hashtags! In the free (trial) plan there are some limitations around hashtag research, followers audit, banned hashtags check and hashtag performance bundle. Let’s learn more about them: The free plan allows you to analyze one Instagram profile (the handle you enter during […]
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Why is my account’s data not refreshing? How can I fix that?
Most often, the problem with account’s data refreshing occurs when: you’ve changed your Instagram username (and IQ Hashtags platform still tries to access the old one) your account’s size is too big for the IQ Hashtags plan you’ve chosen (pay attention to the size limits each plan has!) you’ve changed your account’s visibility settings on […]
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Can I get an invoice or payment confirmation for my IQ Hashtags purchase?
If you’ve purchased your IQ Hashtags plan after our invoices management changes – may 2021 and later – and you need payment confirmations or invoices, head over to Account settings – at the bottom of the site, you’ll find the section “Invoices” and here you’ll find your invoices and payment confirmations. If you’ve purchased IQ […]
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IQ Hashtags subscriptions – what are the differences between particular plans?
There are many crucial differences between our plans – as you upgrade, each plan includes more features and more possibilities. Let’s learn the benefits of them! FREE Plan (trial option) Allows you to analyze one Instagram profile (the handle you enter during signing up will stay associated with your account) Profile data isn’t updated afterwards […]
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How often is the analytics updated in the free plan?
In the FREE (trial) plan, the analytics data isn’t updated. This trial version is designed to help you make the decision whether IQ Hashtags is the tool for you, and it simply allows you to check out its features. To enjoy IQ Hashtags’ full functionality and gain unlimited access to all the extended features, choose […]
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How can I pay for my IQ Hashtags subscription?
You can pay using your credit card or a debit card. We accept most major credit cards. We use Stripe system to guarantee you the most secure payment process. If your credit card can’t be charged – due to a cashout or incorrect data – the system will offer you paying via Paypal.
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Refund policy – can I get my money back?
Guidelines and the full policy can be found here: terms & conditions. It includes all the cases in which your request for a refund can be approved. If your case isn’t described, we’re sorry, but the refund isn’t possible. IQ Hashtags is not responsible for refunds outside of our Refund Policy. If you feel that […]
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Can I downgrade my plan?
If you’re looking to downgrade your IQ Hashtags plan, this can be done at any time from your Account settings. Your downgrade will take effect right away, at the moment of plan modification. The overpayment will be regarded as an advance of future payment, and will be deducted from the next remittance.
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I haven’t used the tool, and I’d like to get a refund
We’re sorry to hear that you haven’t used our IQ Hashtags tool, although you purchased a subscription. Please tell us what was the reason (we’ll be thankful for an email with feedback, your opinion means the world to us!), so we can improve our platform in the future, and match up to your expectations. Unfortunately, […]
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I’ve changed my Instagram username – what now?
When you change your Instagram username, our tool can’t download the necessary data correctly. You may run into problems when trying to access Hashtag performance and Hashtag search features. To enjoy full functionality of IQ Hashtags again, your username has to be changed in our system as well. To do so, please reach out to […]
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Can I get the invoice or payment confirmation?
If you’ve purchased your IQ Hashtags plan after our invoices management changes – may 2021 and later – and you need payment confirmations or invoices, head over to Account settings – at the bottom of the site, you’ll find the section “Invoices” and here you’ll find your invoices and payment confirmations. If you’ve purchased IQ […]
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Do you have an IQ Hashtags mobile app?
Not yet. Currently we only have a web version for our tool. However, you can access the website on your mobile browser – it’s extremely responsive and mobile friendly.
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I entered a wrong profile’s handle, can I change it?
If pending signing up you’ve entered a different profile’s handle, not your own one but a celebrity’s or someone’s from your competitors one, just to check out how it works – when purchasing a paid plan – this profile’s handle will still be associated with your account. Is there a way to change it afterward? […]
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I’d like to scan and examine more than one profile – what should I do?
Each plan includes a different number of profiles you can analyze – choose it according to your needs. FREE plan allows you to examine one profile The STARTER plan allows you to examine one profile The GROWTH plan allows you to examine two profiles The PRO plan allows you to examine five profiles If you need to analyze more profiles than your current […]
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Profile Analysis – how many profiles can I scan and analyse?
Each plan includes a different number of profiles you can analyse: The STARTER plan allows you to examine one profile The GROWTH plan allows you to examine two profiles The PRO plan allows you to examine five profiles Keep in mind that once you submit a profile’s handle (username), it can’t be replaced with another one.
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What is the difference between monthly and annual subscriptions?
When you choose the annual plan, subscriptions are charged once for the whole year of using IQ Hashtags, and will not be charged again, until 12 months are over. Long story short: when you sign up for the annual payment subscription, you pay for the entire year at the time. Why we recommend the annual […]
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I need a payment confirmation – where can I find it?
If you need the confirmation of your payment or you’d simply would like to check it: head over to Account settings at the bottom of the site, you’ll find the section “Invoices” and here you’ll find your invoices and payment confirmations. If you’ve purchased your IQ Hashtags plan before may 2021 and you need payment […]
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How to change or reset my password?
If you’d like to change or reset your password, there are two ways to do it. The first one (and the one we always recommend the most) is via Account settings. Go there and change your password manually. Log into your IQ Hashtags Account Click “Account settings” Click “Change your password” Enter your old password […]
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Can I get a discount code?
At the moment, we provide a special discount code for the yearly subscription – the most profitable one. Follow our social media and our website to get updates on the upcoming special offers and new discount codes.