We’re sorry to hear that you haven’t used our IQ Hashtags tool, although you purchased a subscription.
Please tell us what was the reason (we’ll be thankful for an email with feedback, your opinion means the world to us!), so we can improve our platform in the future, and match up to your expectations.
Unfortunately, in this case, the refund isn’t possible.
Guidelines and the full policy can be found here: terms & conditions.