Don’t worry; we’re here to help. If you’re missing some analytics data, there are various reasons why this might be happening. For example, why might data be missing from your IQ Hashtags analytics?
1. Please ensure a stable Internet connection before launching the IQ Hashtags tool. Switching networks, changing, or temporarily dropping your network connection can interrupt data-loading.
2. Complete analytics data can take up to 48 hours to show up after connecting a new Instagram profile, refreshing your profile connection, or upgrading your plan.
3. Sometimes, missing data is related to limitations from Instagram. For example, if Instagram’s service goes down, data will be missing during the downtime.
4. Changing the status of your profile from public to private also affect data updates in your account, so remember that your profile must be public.
5. Disconnecting your profile from the Instagram website or disabling your Professional account on Instagram results in the affection of data updates, from which data deficiencies in your IQ Hashtags account may result. Therefore, ensure the connection is always active, and your profile has Professional account status (Business or Creator).
6. You must authorize your Instagram profile in IQ Hashtags with a Facebook account. It is the most common reason, so we encourage you to authorize your profile (or profiles) to avoid losing even a moment while gathering profile data!
Note: November 2023 – there have been some changes in how to edit Facebook’s existing authorization settings.
If you have already connected to your Facebook but want to make changes (edit authorization, change your Facebook account, or add more Instagram profiles), go to this article with a Guide to the newest method:
After many trials, I still can’t properly link my IQ Hashtags account to my Instagram profile.
💡 If you still encounter issues with your account’s data, please contact us via email at support@iqhashtags.com
Our IQ Hashtags support team will happily check this over for you!