Guidelines and the full policy can be found here: terms & conditions.
It includes all the cases in which your request for a refund can be approved.
If your case isn’t described, we’re sorry, but the refund isn’t possible. IQ Hashtags is not responsible for refunds outside of our Refund Policy.
If you feel that there has been an error in the handling of your refund request, please get in touch with our support team via firstname.lastname@example.org